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This special section was created in response to ongoing issues with the original wholesale and retail provider, Pivit, and concerns regarding the long-term security and reliability of Prince Henry’s telecommunications services.
Due to reliance on a private wholesale provider, and the federal government’s refusal during the NBN rollout to provide Prince Henry residents with NBN access, residents have had no choice, and no leverage, to compel the private wholesaler to improve services.
Over the years, multiple telecommunications issues have frustrated Prince Henry residents. Throughout this time, the Prince Henry Community Association (PHCA), together with its managing agent, has made every effort to achieve the best possible outcome for the community.
Regular updates were provided as new information became available.
The disappointing conclusion to the Prince Henry telecommunications saga in July 2020, as well as subsequent matters, is outlined in the Summary of Facts.
It’s important for all Prince Henry residents to understand that responsibility for telecommunications services rests with individual users, including escalation to relevant federal or state government departments where necessary.
However, following the extended outage in January 2026, PHCA has taken the lead on behalf of the Prince Henry community.
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