Following the PHCA letter of complaint on 22 January 2026, Mr Kevin Teoh, Uniti Group CEO responded promptly, apologising for the outage and advising Mr Andy Tybell, Chief Revenue & Product Officer, Wholesale & Growth, Uniti/Opticomm, would contact PHCA to discuss the issues raised.
An online meeting was subsequently arranged with Association Committee members and Mr Tybell. The meeting Agenda comprised all of the issues in the letter of complaint as well as an additional six items for discussion.
Agenda item 12 required Uniti to provide a written response addressing all issues raised in both correspondence and during the on-line meeting by 18 February 2026.
The letter of complaint was also forwarded to the following people seeking their support:
- The Hon Matt Thistlethwaite MP
- The Hon Michael Daley MP
- The Hon Anika Wells MP
- The Hon Jihad Dib MP
- Cr Dylan Parker. Randwick Council Mayor
Cr Parker has undertaken to provide a letter of support, and has spoken directly with Matt Thistlethwaite regarding this serious matter. As a result, Matt Thistlethwaite has written to Uniti, and has also offered to meet with PHCA to discuss further action if required.
